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RESPONSIBLE GAMING

Whilst gaming can be entertaining, you should play responsibly and be aware that gambling should be an enjoyable time and not a way to make money. It's important to set limits, keep it fun, and avoid risking more than you can afford to lose. Responsible gaming helps maintain balance and keeps it an enjoyable experience without negative consequences.


Prevention of underage gambling

The Casino does not allow individuals under the age of 18 to register an account. As part of our player account verification policy, we regularly use different types of verifications.

Never share your credentials and do not let a third party play on your account. Once your gaming session is over, log out of the casino to ensure that no underage person has access to the casino.

You can use the parental control tools on the CyberPatrol.com site if you wish.

Play smart and set limits.

If you believe that your gaming habits are becoming problematic you have the option in setting one of the following limits to your account:

Deposit Limits:

  • Allows the players to limit the amount of money they can deposit on a daily, weekly or monthly basis.
  • Once a deposit limit is reached, players will not be able to deposit additional funds until the specified period resets.
  • If the option to change limits exists while a limit is already in place, any request to increase the severity of a deposit limit takes effect immediately, while requests to decrease the severity of a limit are subject to a 24-hour waiting period before implementation.

Cool- Off:

You can request a short - term temporary restriction from all gambling activities, which you can customize. A cool - off is a short term, temporary restriction from gambling activities. Cool-off restriction can be set for a period of minimum of 24 hours to 3 months maximum.

During the Cool - off period:

  • You will not be able to make deposits.
  • You will be able to log in to your accounts.
  • Your funds remain available for withdrawal.
  • You will have the choice to opt out from receiving marketing materials.
  • Your account will be automatically reactivated after the selected Cool - off period expires.

Should you wish to take a break from gambling, following any of the above, you can contact our customer service by email via [email protected] and we ensure that you will be further informed in detail for your options and that the appropriate steps will be promptly taken.

Self-Exclusion:

Self-exclusion can be set for a period of minimum of 1 year, to 3 years, 5 years, 10 years or indefinite. Once your account has been self-excluded, it will be closed until the selected time period has elapsed. This request cannot be undone or shortened and the restriction will last for the entire period you have chosen. After the self-exclusion period ends, you must request in writing (by email or chat) the unblocking of your account.

During the Self- Exclusion period:

  • Deposits are not allowed.
  • You will no longer be able to log in to your accounts.
  • You will not be receiving any marketing messages during the self - exclusion period.
  • After the self-exclusion period ends, You must request in writing (by email or chat) the unblocking of your account.

Play in good conditions.

We recommend that you do not play if:

  • You are under the influence of alcohol or narcotics.
  • You are feeling depressed.
  • You are taking any medication that can affect your ability to think and/or act rationally.

We recommend you take the following quiz before gambling to ensure gambling stays fun for you and without any negative side effects, thus allowing you to restrain your gambling within healthy limits:

  • Does your gambling activity interfere with your financial obligations? (rent, food...)
  • Have you lost interest in your family or friends due to your gambling activity?
  • Do your friends/family criticize your gambling habits?
  • Have you ever avoided work or school so you can play?
  • Have you ever felt depressed or even suicidal as a result of your gambling habits?
  • Have you ever lied, stolen, or borrowed money so you could gamble or pay off your gambling debts?

If you have answered yes to more than one questions you are further advised to seek for additional assistance by visiting GamblersAnonymous or GameCare.